Forum> Crasher> FAQ> Accounts&Characters

03-21-2017

GM Cara

staff
  • Join Date:Nov 2016
  • Threads:0

ACCOUNTS&CHARACTERS


I forgot my password, how to get it back? 

Two ways to get it back: 

1) FB/Google Account > Use your FB/Google Account password. 

2) 4399en >enter a wrong password >Display "Invalid User Name or Password" >click the Retrieve Password.


I forget my Account. How to get it back? 

Please contact GM in pm. Provide us the server and role name of a character under this account.


I cannot find my character, what should I do?

Normally an account data on our server will not be deleted. 

1) Make sure you log in with the same account like before (Try all the Login Methods: 4399EN, Google+ or FB Login). 

2) Make sure to log in the same server like before.


Can I delete my character? 

Character cannot be deleted. Our intention of this setting is to avoid loss if player’s account get hacked. 


The game is so lag, what should I do? 

You can try the following ways to ensure fluency in game. 

1) Enable Power-saving mode on your device. 

 2) Wipe cache, refresh network or switch network and try to login again.  

3) Reduce players shown on screen on Setting in game. 

4)restart the device and login again.


I got disconnected in game, what should I do? 

This is caused by an unstable network, change a better network or set your WiFi DNS to a google DNS may fix the problem. You can connect a Hong Kong VPN or other VPN. Contact GM by Facebook PM if you need detailed instruction.

05-03-2017

00520492@google

staff
  • Join Date:May 2017
  • Threads:1
I forgot the server. What should i do???
  • Zhanghuku@4399.com reply: http://a.4399en.com/help/question/add_question/
  • Zhanghuku@4399.com reply: Hello. If you forgot the server ,you can contact our Customer Service , provide your login id ,IGN and level to us ,we would check for you Contact Customer Service here: http://a.4399en.com/help/question/add_question/

05-08-2017

playtimegtx@gmail.com

staff
  • Join Date:May 2017
  • Threads:2
GM pls make a button where we can delete characters

05-08-2017

playtimegtx@gmail.com

staff
  • Join Date:May 2017
  • Threads:2
GM pls make a button where we can delete characters

05-10-2017

khristopher28@yahoo.com

staff
  • Join Date:May 2017
  • Threads:2
can i change password??if yes how??

05-10-2017

khristopher28@yahoo.com

staff
  • Join Date:May 2017
  • Threads:2
can i change password??if yes how??
  • shannel029@gmail.com reply: how can i change my 4399 en account password

05-23-2017

Whatta

staff
  • Join Date:May 2017
  • Threads:11
When new server 163 open?

05-23-2017

Whatta

staff
  • Join Date:May 2017
  • Threads:11
No new server today gm Cara?

06-03-2017

sirenairish@gmail.com

staff
  • Join Date:Jun 2017
  • Threads:1
Ms cara kindly help me

06-03-2017

gayloa.yrrej@gmail.com

staff
  • Join Date:Jun 2017
  • Threads:1
Pls help I cannot log in my Google play account in game crasher
  • kenncess2119@yahoo.com reply: GM pls help i cannot login my google play account in game crasher
  • kenncess2119@yahoo.com reply: what my new email account in game crasher pls reply tnx