ACCOUNTS&CHARACTERS

I forgot my password, how to get it back? 

Two ways to get it back: 

1) FB/Google Account > Use your FB/Google Account password. 

2) 4399en >enter a wrong password >Display "Invalid User Name or Password" >click the Retrieve Password.

I forget my Account. How to get it back? 

Please contact GM in pm. Provide us the server and role name of a character under this account.

I cannot find my character, what should I do?

Normally an account data on our server will not be deleted. 

1) Make sure you log in with the same account like before (Try all the Login Methods: 4399EN, Google+ or FB Login). 

2) Make sure to log in the same server like before.

Can I delete my character? 

Character cannot be deleted. Our intention of this setting is to avoid loss if player’s account get hacked. 

The game is so lag, what should I do? 

You can try the following ways to ensure fluency in game. 

1) Enable Power-saving mode on your device. 

 2) Wipe cache, refresh network or switch network and try to login again.  

3) Reduce players shown on screen on Setting in game. 

4）restart the device and login again.

I got disconnected in game, what should I do? 

This is caused by an unstable network, change a better network or set your WiFi DNS to a google DNS may fix the problem. You can connect a Hong Kong VPN or other VPN. Contact GM by Facebook PM if you need detailed instruction.